:root{--bg:#f4f5f7;--panel:#fff;--text:#1d2330;--muted:#6b7385;--border:#e3e6ec;--accent:#0f7b5f;--accent-text:#fff;--in:#fff;--out:#dff3ea;--bot:#eef1fb;--sys:#f6f1e4;--warn:#b7791f;--late:#c53030;--note:#fff8db;color:var(--text);font-family:system-ui,-apple-system,Segoe UI,sans-serif}@media (prefers-color-scheme:dark){:root{--bg:#12151b;--panel:#1a1e26;--text:#e6e8ee;--muted:#9098aa;--border:#2a303b;--in:#222833;--out:#17392f;--bot:#232a40;--sys:#33301f;--note:#3a3520}}*{box-sizing:border-box}body{background:var(--bg);margin:0}button,input,textarea,select{font:inherit;color:inherit}button{cursor:pointer;border:1px solid var(--border);background:var(--panel);border-radius:6px;padding:6px 12px}button.primary{background:var(--accent);color:var(--accent-text);border-color:var(--accent)}button:disabled{opacity:.5;cursor:default}button.link{color:var(--accent);background:0 0;border:0;padding:0;text-decoration:underline}input,textarea,select{border:1px solid var(--border);background:var(--panel);border-radius:6px;padding:8px}.muted{color:var(--muted)}.error{color:var(--late);margin:4px 0}.hint{color:var(--muted);margin:6px 16px;font-size:13px}.center{place-items:center;height:100%;min-height:50vh;display:grid}.login{background:var(--panel);border:1px solid var(--border);border-radius:10px;flex-direction:column;gap:10px;max-width:340px;margin:15vh auto;padding:28px;display:flex}.login h1{margin:0 0 8px;font-size:20px}.app{grid-template-columns:200px 340px 1fr;height:100vh;display:grid}.sidebar{background:var(--panel);border-right:1px solid var(--border);flex-direction:column;gap:16px;padding:16px 10px;display:flex}.brand{flex-direction:column;padding:0 6px;display:flex}.brand span{color:var(--muted);font-size:13px}.sidebar nav{flex-direction:column;gap:4px;display:flex}.sidebar nav button{text-align:left;border:0;justify-content:space-between;align-items:center;display:flex}.sidebar nav button.active{background:var(--bg);font-weight:600}.sidebar hr{border:0;border-top:1px solid var(--border);width:100%}.badge{background:var(--accent);color:var(--accent-text);border-radius:10px;padding:0 7px;font-size:12px}.list{border-right:1px solid var(--border);background:var(--panel);overflow-y:auto}.search{width:calc(100% - 20px);margin:10px}.empty{color:var(--muted);padding:16px}.item{text-align:left;border:0;border-bottom:1px solid var(--border);border-left:3px solid #0000;border-radius:0;width:100%;padding:10px 14px;display:block}.item.selected{background:var(--bg)}.item.prio-URGENT{border-left-color:var(--late)}.item.prio-HIGH{border-left-color:var(--warn)}.row{justify-content:space-between;gap:8px;font-size:13px;display:flex}.preview{color:var(--muted);white-space:nowrap;text-overflow:ellipsis;margin-top:2px;font-size:13px;overflow:hidden}.wait{border-radius:8px;padding:0 6px;font-size:12px}.wait.ok{color:var(--muted)}.wait.warn{background:var(--warn);color:#fff}.wait.late{background:var(--late);color:#fff}.tag{color:var(--late);font-size:11px;font-weight:700}.chat{overflow:hidden}.conversation{flex-direction:column;height:100vh;display:flex}.conversation header{background:var(--panel);border-bottom:1px solid var(--border);justify-content:space-between;gap:12px;padding:12px 16px;display:flex}.conversation h2{margin:0;font-size:17px}.conversation header .muted{font-size:13px}.actions{flex-wrap:wrap;align-items:flex-start;gap:6px;display:flex}.window{margin-top:4px;font-size:12px}.window.closed{color:var(--late);font-weight:600}.patient{border-bottom:1px solid var(--border);padding:6px 16px;font-size:13px}.timeline{flex-direction:column;flex:1;gap:8px;padding:16px;display:flex;overflow-y:auto}.bubble{background:var(--in);border:1px solid var(--border);border-radius:10px;max-width:68%;padding:8px 10px}.bubble.out{background:var(--out);align-self:flex-end}.bubble.author-BOT{background:var(--bot)}.bubble.author-SYSTEM{background:var(--sys)}.bubble .who{color:var(--muted);margin-bottom:2px;font-size:11px;font-weight:700}.bubble .text{white-space:pre-wrap;word-wrap:break-word}.bubble .meta{color:var(--muted);text-align:right;margin-top:4px;font-size:11px}.bubble img{border-radius:6px;max-width:100%}.event{color:var(--muted);background:var(--panel);border:1px dashed var(--border);border-radius:10px;align-self:center;padding:2px 10px;font-size:12px}.note{background:var(--note);border-radius:8px;align-self:center;max-width:80%;padding:6px 10px;font-size:13px}.note .when{color:var(--muted);margin-left:8px;font-size:11px}.composer{background:var(--panel);border-top:1px solid var(--border);gap:8px;padding:10px 16px;display:flex}.composer textarea{resize:none;flex:1;height:64px}.composer.template{flex-direction:column}.preview-box{background:var(--bg);white-space:pre-wrap;border-radius:6px;padding:8px;font-size:13px}.note-form{background:var(--panel);padding:0 16px 10px}.note-form input{background:var(--note);width:100%}.knowledge{grid-column:span 2;padding:16px 24px;overflow-y:auto}.knowledge header{justify-content:space-between;align-items:center;display:flex}.kb,.kb-edit{background:var(--panel);border:1px solid var(--border);border-radius:8px;margin:10px 0;padding:12px 16px}.kb.inactive{opacity:.55}.kb h3{margin:0 0 6px;font-size:15px}.kb p{white-space:pre-wrap;margin:0 0 8px}.kb-edit{flex-direction:column;gap:8px;display:flex}.tag{border:1px solid var(--warn);color:var(--warn);vertical-align:middle;border-radius:8px;margin-left:8px;padding:0 6px;font-size:11px;font-weight:500}.tag.muted{border-color:var(--border);color:var(--muted)}.kb-template-list{border-top:1px solid var(--border);max-height:50vh;margin:0;padding:0;list-style:none;overflow-y:auto}.kb-template-list li{border-bottom:1px solid var(--border);padding:6px 0}.kb-template-list label{align-items:center;gap:8px;display:flex}.kb-template-list details{margin-left:26px;font-size:13px}.kb-template-list summary{color:var(--muted);cursor:pointer}.kb-template-list details p{white-space:pre-wrap;margin:6px 0}.admin-group h3{margin-bottom:0}.admin-group .hint{margin:4px 0 12px}.admin-field{border-top:1px solid var(--border);flex-direction:column;gap:4px;padding:10px 0;display:flex}.admin-field label{font-size:14px;font-weight:600}.admin-field label code{margin-left:6px;font-size:11px;font-weight:400}.admin-current{flex-wrap:wrap;align-items:center;gap:8px;font-size:13px;display:flex}.admin-current .tag{margin-left:0}.admin-input{gap:6px;display:flex}.admin-input input{flex:1;min-width:0}.admin-webhook code{word-break:break-all}.tag.ok{border-color:var(--accent);color:var(--accent)}.admin-ok{color:var(--accent);margin:6px 0 0}.toasts{z-index:10;flex-direction:column;gap:8px;display:flex;position:fixed;bottom:16px;right:16px}.toast{text-align:left;color:#fff;border:0;max-width:360px;padding:10px 14px;box-shadow:0 4px 14px #0003}.toast.warn{background:var(--warn)}.toast.escalate{background:var(--late)}@media (width<=900px){.app{grid-template-columns:1fr;height:auto}.sidebar nav{flex-flow:wrap}.conversation{height:auto;min-height:70vh}}